At Novigo, we want every booking to go smoothly. If something doesn't go as planned, here's how refunds work.

1. Cancellations by the Customer

• More than 48 hours before pick-up: Full refund, minus any payment processing fees.
• 24–48 hours before pick-up: 50% refund of the total booking amount.
• Less than 24 hours before pick-up: No refund. The booking amount is forfeited.

2. Cancellations by the Vendor

If a vendor cancels a confirmed booking, you will receive a full refund of the amount paid. We will also work to find you an alternative vehicle where possible.

3. No-Show

If you do not show up at the agreed pick-up time without prior notice, the booking is treated as a late cancellation and no refund will be issued.

4. How Refunds Are Processed

Approved refunds are returned to the original payment method used at checkout. Processing time is typically 5–10 business days depending on your bank.

5. Disputes

If you believe you are entitled to a refund that has not been processed, contact us and we will review your case within 3 business days.

Email: novigo@greaterworks.tech